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Have a question about our products or need skincare advice? We’re here to help you on your journey to radiant, healthy skin.

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+6014 534 3882

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Frequently Asked Questions

Quick answers to common questions

How much postage will be charged?

Postage fee is depending on the weight of the parcel. Standard postage fee is RM8 (SM) and RM18 (SS). (Standard Postage fee may change from time to time if there is an increase in courier service rate)

What courier service does Tokyo Organic use to deliver parcels? Can I choose my preferred courier service?

The courier services used by HQ are Pos Laju, DHL and Pgeon. You may choose your preferred courier service of these 3 options.

If I buy Tokyo Organic products, when will the parcel be posted?

Once your order has been placed, it will be processed the next day. Your parcel will be sent to the courier service center within 1-3 working days (excluding Saturday, Sunday and Public Holiday).